Faulty Goods
Goods bought from the High Street shop are only eligible for refund if they are returned in person and faulty, not as described, or not doing what they are supposed to.
Customers who no longer want items (simply because they are the wrong colour, size, or type) are not eligible for a refund or return. In exceptional circumstances, items can be exchanged. Such exchanges may incur a restocking fee, subject to condition of the item and packaging. Any residual value will be offered as a gift card.
Returns
To be eligible for a return, you must be the person who purchased the item originally. You must have purchased the item online, had it delivered by courier and it must be in the original packaging, unused and in the same condition as you received it. You must tell us within 14 days that you want to cancel.
Several types of goods are exempt from being returned.
Customers will not be offered refunds on the following items.
We cannot accept returns for the following items where:
A customer knew an item was faulty when they bought it, including:Second hand items sold with faults disclosed in either the written description, or displayed images which form a part of the overall a description.Second hand items sold for spares or repair with undisclosed faults.A customer ordered personalised or custom-made items.The item is perishable, such as books, magazines, unwrapped CDs, DVDs or software.Items which have been damaged by a customer trying to repair it themselves, or by getting someone else to repair them.The product comes under health /intimate /personal care, including:Earbud headphones, earplugs, flutes, recorders and other wind instruments.Product includes hazardous materials, or flammable liquids or gases. Gift cards and downloadable products.
Refunds (if applicable)
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected:
We will send you an email to notify your returned item has been received.We will also notify you of the approval or rejection of your refund.
If approved, then a refund will be processed. Credit will automatically be applied to your credit card or original method of payment, within 14 days.
You may only be granted a partial refunds (if applicable) where:
An item shows obvious signs of use.Any item is not in its original condition, is damaged or missing parts for reasons not due to our error.
We will send a refund to the customer within 14 days of receiving the goods back.
Our refund policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@sonusmagus.com
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Shipping
You are responsible for paying for your own shipping costs to return an item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from any refund.
To return your product, you need to obtain a returns form which should be mailed with your product to: SONUS MAGUS, Glastonbury Music Shop, 51 High Street, BA6 9DS
If you are shipping an item over £20, you should use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item.
